Privacy Policy

1. Introduction

Basepoint Inc. ("Basepoint," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

2. Information We Collect

Information you provide

• Account information: name, email address, company name, job title, and password.
• Payment information: billing address and payment method details (processed by our payment provider).
• Project data: files, documents, financial models, site data, and other content you upload to the platform.
• Communications: messages you send to us via email or support channels.

Information collected automatically

• Usage data: pages visited, features used, actions taken, timestamps, and session duration.
• Device information: browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies: we use cookies to maintain sessions, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your subscription.
• Send transactional communications such as account confirmations and security alerts.
• Respond to support requests and inquiries.
• Improve the Service through usage analytics and feedback.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating the platform (e.g., hosting, payment processing, analytics), under contractual obligations to protect your data.
• Legal authorities when required by law, regulation, or legal process.
• Business transfer parties in connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption at rest using AES-256.
• Encryption in transit using TLS 1.3.
• Role-based access controls and audit logging.
• SOC 2 compliance.
• Regular security assessments and penetration testing.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we retain Your Data for 30 days before deletion. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data.
• Export your data in a portable format.
• Opt out of marketing communications.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@getbasepoint.com.

8. Cookies

We use essential cookies to operate the Service and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top reflects the most recent revision.

13. Contact

If you have questions about this Privacy Policy or our data practices, contact us at hello@getbasepoint.com.